The day-to-day administration of our client accounts involves comprehensive systems for the collection of common charges, the payment of expenses, and the auditing of those activities.
Common Charges are issued to our clients quarterly as at February, May, August and November. Payment of common charges on time is essential for the efficient management of the property.
Effective Accounting, Auditing and Budgeting are essential. Current expenditure is monitored and 'internal audits' are carried out regularly to compare costs incurred against budgets. Action can be taken quickly to cope with unforeseen events and to ensure that cashflow problems are minimised. To this end we do often recommend establishing contingency funds to deal with cyclical maintenance.
Client Database System
This highly sophisticated management tool is used extensively by our property managers, accounts and administrative staff and links all areas of our work. Amongst many other features the system automatically tracks management activity and emails managers to prompt them on such matters as cyclical maintenance, AGMs, arrears collection and budget reviews. Statements, reports and email documents can be produced almost instantly to meet clients' and residents' needs making our proactive, informative management style more efficient still.